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Non-Medical Transportation (NMT)

On July 1, 2018 Medi-Cal started the new program titled Non-Medical Transportation (NMT) for beneficiaries who do not have and cannot get transportation on their own to and from a doctor’s visit, a pharmacy, or a medical supplier to pick up prescriptions or medical equipment or devices, to attend to a sick baby in the NICU, or to receive any other Medi-Cal-covered service, including mental health and dental.

In Yolo County, Medical Transportation Management (MTM) authorizes and arranges this transportation. Medi-Cal patients can apply by calling the MTM Transportation Request Line at 1-888-828-1254.

The memo below, from Yolo County Health and Human Services Agency , provide details.

Partnership HealthPlan of California (PHC) contracted all transportation to an entity called MTM who must pre-authorize, arrange, or reimburse for all transportation requests from Medi-Cal beneficiaries via the MTM Transportation Request Line 1-888-828-1254. I’ve provided some initial information below that we’ve compiled from the Partnership HealthPlan of California Policy & Procedure: Transportation Guidelines for Non-Emergency Medical (NEMT) and Non-Medical Transportation (NMT), PHC Transportation benefit bulletin (attached), and MTM. We’re working to gather additional information from PHC and MTM on their processes as well as any informational notices that they may issue for circulation.

Transportation requests may be initiated by contacting the MTM Transportation Request Line 1-888-828-1254 (Medi-Cal or PHC Covered Non-Medical Transportation)

MTM must pre-authorize and arrange transportation in advance by:

■ Taxi Services

■ Passenger Car

■ Public/Private Conveyance

■ Mileage Reimbursement. (Private Vehicle-friend, family member, other non-client owned vehicle). MTM will request information for a valid driver’s license, car registration, proof of insurance, and location.

Mileage reimbursement requests need to be pre-arranged through MTM for pre-authorization. MTM will advise on any additional information required for reimbursement and timeliness of payment.


Member/Client Information to Provide:

■ Member Identification Number

■ Members Date of Birth

■ 10 digit phone number associated with account.

■ Address and Phone number of transportation location(s).

■ Provide notification to MTM if an attendant is needed to accompany member.


Transportation Scheduling:

■ Recommended up to 5 days in advance for transportation appointment requests.

■ Unplanned Urgent and Same Day Transportation requests are considered but not guaranteed.


Source: Partnership HealthPlan of California